Performance management & audits
How are your security systems performing? Does your system achieve its original objective? Once installed, it is easy for Security System performance to degrade and for its original intent to be in part, diluted.
Our System Performance Audit will consider the original commissioning data along with the Operational Requirement to identify exactly what the system should be achieving.
This process alone can identify gaps between the original design intent and it's current use but it will also identify whether the systems are effective at delivering their present security objectives.
Once established, the CornerStone Performance Management process is designed to ensure system performance is returned to as close to the day it was installed as possible and maintained year-on-year thereafter through a comprehensive, on-going Performance Management programme, safeguarding technical and financial performance throughout the rest of it's installed life.
CornerStone work closely with System Managers and contracted Service and Maintenance providers to set Service Level Agreements (SLA's) and develop Key Performance Indicators (KPI's) that help monitor and manage system and service providers performance, ensuring that your security provision is always able to respond appropriately and that services are delivered competitively.
The mechanism for defining an organisations security needs is the Operational Requirement (OR). The OR, once in place, acts as the framework for all strategic and tactical decisions and is the reference point for all future audits.
The Level 1 OR concentrates at the strategic level whilst at Level 2 the attention is on operational and system deployment. Should an OR not exist, we will assist our clients through the process of developing one. This provides the reference point from which Security Services and response can be compared.